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Last updated: 18 June 2026
We offer a 30-day money-back guarantee on all Pro plan subscriptions, no questions asked.
If you are not satisfied with your Pro plan subscription for any reason, you may request a full refund within 30 days of your initial payment or the start of a new annual billing period. We will process refunds promptly, no questions asked.
After the 30-day window, subscription fees are non-refundable for the current billing period. You may cancel at any time to prevent future charges; your Pro access will continue until the end of the paid period.
The Free plan has no charge, so no refund applies.
Email us at support@cohort.run with the subject line "Refund Request" and include:
We aim to respond and process all refund requests within 3 business days.
Once approved, refunds are returned to the original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days.
Outside the 30-day window, we will consider refunds on a case-by-case basis in exceptional circumstances (e.g. extended service outages, billing errors). Contact us and we will do our best to make it right.
If you are a consumer in the EU or UK, you may have additional statutory cancellation rights under the Consumer Rights Directive or the Consumer Contracts Regulations 2013. These rights are in addition to, and not instead of, our 30-day guarantee. For digital services accessed immediately upon purchase, the 14-day statutory cooling-off period may not apply once the service has been used; however, our 30-day guarantee is more generous and applies regardless.
Refund requests and billing questions: support@cohort.run